Payment, Cancellation & Refund Policy

This policy explains how to pay for Projob.id paid services and when a payment can be cancelled or refunded. It forms part of the Terms and Conditions of Use and the Employer Terms and Conditions. Projob.id is managed by PT Profesional Job Indonesia ("Projob.id", "we").

1Scope

This policy applies to:

Paid job seeker memberships (Plus, Silver, and Gold). The Free membership costs nothing;
Paid employer packages (for example Lite and Professional), including packages activated with a voucher;
Paid psychometric tests, meaning purchases of a test attempt, an advanced result unlock, or a bundle;
Event payments received through the Projob.id payment channel: tickets, exhibitor booths, sponsorships, and donations.

For events, this policy is read together with the Event Ticket Purchase Terms (for ticket buyers) and the Event Organiser Terms (for organisers). If they differ on a matter concerning an event, those two documents prevail.

Searching and applying for jobs on Projob.id is free for job seekers. Projob.id never charges application fees, and employers are prohibited from asking applicants for money. See Security & Scam Awareness.

2Prices and Payment Methods

Prices: Prices are shown in Indonesian Rupiah on the service page before you pay. The amount on the payment page is the amount you pay; there are no extra charges after payment.
Payment service provider: Payments are processed by Projob's official payment provider on its official payment page. The available methods (for example bank virtual accounts, cards, or e-wallets) are shown on that page. We do not store your card details.
Payment links are valid for a limited time, usually 24 hours. If a link expires before payment, the transaction lapses at no cost and you can start a new one.
When a payment is valid: A payment is valid once the payment service provider confirms it as paid. The service is activated when we receive that confirmation, usually within minutes.
Manual bank transfer is available only when the payment page of an event on projob.id says so, and only to the account shown on that page. You upload proof of transfer, and the payment is verified by the organiser or Projob.id before your registration or booth is confirmed. Your seat or slot is held for the time shown on that page.
No payments outside the system. We never ask you to pay through private messages, phone calls, or social media, or to transfer money to an account that is not shown on the official payment page.
No automatic billing. Memberships and packages do not renew automatically and do not charge your card on a recurring basis. Each renewal requires a new payment that you make yourself.

3Job Seeker Memberships (Plus, Silver, Gold)

Period: Paid memberships run monthly from the date payment is confirmed. The end date is shown in your account.
Renewal: If you renew the same membership level before it ends, the new period starts from the previous end date, so you do not lose remaining days.
Upgrading: A higher level takes effect as soon as payment is confirmed, at the full price and with a new period. The remaining time on your previous level is not refunded.
Returning to Free: You can return to Free at any time. The change is immediate and the remaining paid period is not refunded.
After expiry: After the end date there is a short grace period (currently 3 days) to renew. If you do not renew, your account automatically returns to Free. Your data, profile, and application history are not deleted.

4Employer Packages

Period: Packages are paid monthly or yearly, as chosen on the package page, and run from the date payment is confirmed.
Buying a package while another is active: The new package starts when payment is confirmed and replaces the previous one. The remaining time on the previous package is not refunded. If in doubt, contact us before paying.
Downgrading: A downgrade is scheduled for the end of the current period and can be cancelled before that date. There is no refund for the remaining period.
After expiry: The account returns to the Free package. Vacancies, applicant data, and the company profile are not deleted.
Free trial: The free trial requires no payment, does not turn into a paid subscription automatically, and is governed by the Free Trial Terms.
Packages from vouchers: Packages activated with a voucher (including industrial estate or partner vouchers) are free of charge, so there is nothing to refund, and vouchers cannot be exchanged for cash.
Enterprise and special offers follow their own written agreement or offer. If that agreement does not cover refunds, this policy applies.

5Paid Psychometric Tests

When it counts as used: A test attempt is used when you accept the psychometric test terms and the test session opens. A result unlock is used when the advanced result is displayed.
Used items cannot be cancelled or refunded, because the digital service has already been provided.
Unused items are refunded in full if you ask within 7 (seven) days of payment confirmation. Once refunded, the item is removed from your account.
Technical failures: If a test session stops because of a fault in our system before you finish, we restore your test attempt. If that is not possible, we refund the payment.
Validity of purchased test attempts follows the description on the purchase page. Test attempts included in a membership level are valid for that membership period and cannot be exchanged for cash.
Psychometric result data is handled under the Psychometric Test Privacy Policy.

6Event Tickets

Seller: Tickets are sold by the event organiser. Projob.id receives payment for and on behalf of the organiser, unless the purchase page states that the ticket is sold by Projob.id.
Cancellation by the buyer: Paid tickets cannot be cancelled or refunded, including if you are unable to attend. An unpaid registration can be cancelled while registration is still open.
Event cancelled: You receive a full refund of the price you paid. We will contact you through your registered contact details to ask for the destination bank account.
Quota exceeded: If your payment is confirmed only after the event quota is full and the organiser cannot accommodate you, you receive a full refund. We will tell you before the event day.
Changes of date or venue are the organiser's responsibility and are announced by the organiser. If the organiser offers refunds because of such a change, the refunds are processed through Projob.id.
Complaints: Complaints about the event itself go to the organiser. Complaints about payments or refunds go to Projob.id.

7Event Booths, Sponsorships, and Donations

Paid booth, sponsorship, and donation payments cannot be cancelled by the payer, unless the organiser agrees.
If the event is cancelled, booth, sponsorship, and donation payments are refunded less the payment service fee already charged by the payment service provider on that transaction. That fee cannot be recovered from the provider. You can ask us for the details.
If a booth cannot be provided because of the organiser's or Projob.id's fault, the booth payment is refunded in full.

8Duplicate, Failed, or Incorrect Payments

Duplicate payments: If you are charged more than once for the same transaction, the excess is refunded in full. At your request, it can instead be used to extend the same service.
Funds deducted but the transaction failed: If your balance was deducted but the payment service provider reports the transaction as failed or expired, the funds are usually returned by your bank or the provider under their own rules. If they are not returned, contact us and we will help trace them. If the funds did reach us, they are refunded in full.
Service not activated after payment: If a payment has been confirmed but the service was not activated because of a fault in our system, we activate the service. If it cannot be activated, the payment is refunded in full.
Wrong amount on a manual transfer: Any overpayment is refunded. Any shortfall must be paid before the registration or booth is confirmed; if it is not paid, the amount already received is refunded.

9What Cannot Be Refunded

Digital services already used, or service periods already elapsed, unless caused by our fault;
Not attending an event, or changes in personal plans;
The remaining paid period on an account suspended or terminated for breaching the Community Guidelines. If the sanction is withdrawn on appeal, we extend the affected service by the length of the suspension;
Vouchers, points, and rewards, which cannot be exchanged for cash or transferred.

Nothing in this policy limits your rights as a consumer under applicable law.

10How to Request a Refund

Submit the Projob Support Form (category Membership & Payment) with the subject "Refund".
Include: the name and email address of your Projob.id account; the transaction or invoice number; the payment date and amount; the reason for your request; supporting evidence (for example proof of the deduction); and the bank name, account number, and account holder name for the refund.
Submit your request within 30 (thirty) days of the payment date or of the event cancellation notice. For unused psychometric test items, the 7-day limit in Section 5 applies.

Processing times:

We respond to your request within 3 (three) working days of receiving it.
We give our decision within 14 (fourteen) working days of receiving a complete request.
If approved, the funds are transferred within 14 (fourteen) working days of the decision.

How refunds are paid: Refunds are made by bank transfer from an official Projob.id account to an account in the payer's name, or in the company's name for employer payments. Refunds to a third party's account are made only with valid proof of authorisation. The refund equals the amount you paid, except for the deductions described in Section 7. Our own transfer fees are not charged to you.

Be careful: The refund process never requires an OTP code, PIN, password, or payment of an administration fee. Anyone who asks for these is not our staff.

11Chargebacks

Please contact us before asking your bank or card issuer to reverse a transaction. While such a request is being processed, we may suspend the related paid service. If the reversal is granted, the related service ends.

12Taxes and Payment Receipts

Payment receipts are available in your account or sent to your email.
Taxes on ticket sales and event funds are the organiser's responsibility, as set out in the Event Organiser Terms.
If you need tax documents for a payment made to Projob.id, contact us through the Projob Support Form.

13Changes to This Policy

We may change this policy. Each version is numbered and dated. A transaction is governed by the version in force when the payment was made.

14Governing Law and Dispute Resolution

This policy is governed by the laws of the Republic of Indonesia. Disputes are first settled amicably. If no settlement is reached, the dispute is resolved at the Bekasi District Court (Pengadilan Negeri Bekasi), without prejudice to your rights as a consumer to pursue consumer dispute resolution under applicable law. If there is any difference in interpretation between the Indonesian and English versions, the Indonesian version prevails.

15Contact

Projob.id — PT Profesional Job Indonesia

Payments and refunds; legal and personal data protection matters: Projob Support Form

Address: Springlake View, Tower Elodea 11/037, Summarecon Bekasi, Bekasi 17142, Indonesia