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Official Source: PT Indofood Sukses Makmur Tbk
Job Description
- Perform installation, configuration, and maintenance of IT hardware, software, and supporting devices.
- Install and configure LAN networks and troubleshoot network connectivity issues.
- Perform troubleshooting of IT equipment, including PCs, notebooks, printers, mobile devices, face recognition systems, and other IT-related equipment.
- Receive and review IT service requests, ensure ticket completeness, and follow up on user-reported issues.
- Monitor ticket resolution progress to ensure timely handling in accordance with the Service Level Agreement (SLA).
- Provide technical assistance and IT support to users to ensure smooth and uninterrupted business operations.
Qualification
- Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Engineering, Informatics Engineering, Information Systems, or other related fields.
- Fresh graduates are welcome to apply. Candidates with a maximum of 2 years of work experience will be an advantage.
- Basic knowledge of computer hardware, including PCs, notebooks, printers, and other IT supporting devices.
- Familiarity with Windows 11 operating system and Microsoft Office applications.
- Basic understanding of installation, configuration, and troubleshooting of hardware, software, and Local Area Networks (LAN).
- Good communication and interpersonal skills, with a strong user service-oriented mindset.
- Detail-oriented, proactive, and able to work independently as well as collaboratively in a team.
Condition
Experience
Less Than 1 Year Experience
Education
Minimum Diploma (Diploma 3)
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