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Official Source: Wilmar Group Indonesia
Job Description
- Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
- Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
- Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
- Trouble-shoot issues related to Windows 10 OS for end-users
- Tracking & documenting support activities using ticketing system (JIRA)
- Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
- Perform applications and software upgrades, perform troubleshooting and fine tuning for users
- Identify and promptly escalate issues to level 2 engineers where necessary
Qualification
- A diploma or degree in Computer Studies or Information Technology
- Candidates with 3 years of helpdesk support experience will be preferred. Fresh graduates with relevant skillsets may also be considered
- Basic operating knowledge on Windows Server Operating System will be added advantage
- Strong customer service skills with a knack for problem solving.
- An aptitude for acquiring new skills and knowledge
- Ability to prioritise tasks and work on multiple assignments
- Strong written and verbal communication skills
- Basic understanding of Windows 10 OS, Active Directory, Office 365 (Teams, Sharepoint Online, OneDrive), file and print infrastructure
- Working knowledge of LAN/WAN infrastructure and iOS and Android devices
- Be a team player, demonstrating shared responsibility and accountability with other team members
- Proficient in spoken & written English
- Career level: Intermediate Level
- Qualification: S1 - Bachelor Degree
- Experience: 2 year(s)
- Specialization: Information Technology
Condition
Experience
1 - 2 Years Experience
Education
Minimum Diploma (Diploma 3)
This vacancy was taken directly from the company's official career site (Wilmar Group Indonesia). Always apply through the official source below โ ProJOB.id never charges any fee.
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