These Guidelines explain what is not allowed on Projob.id and what happens when the rules are broken. They apply to all users — job seekers, employers, and partners — across every Projob.id service: projob.id, member.projob.id, employer.projob.id, partner.projob.id, and m.projob.id. These Guidelines form an integral part of the Projob.id Terms and Conditions of Use, Employer Terms and Conditions, and Partner Terms and Conditions.
Every user has one master account called a ProjobID. Sanctions are imposed on the ProjobID and therefore apply to every service that uses that ProjobID.
1Prohibited Conduct
Users must not do, help others do, or attempt any of the following:
- Fraud and charging applicants. Asking job seekers for money or goods for any reason — test fees, uniforms, training, medical checks, "deposits", or placement fees. This includes posting fake or fictitious vacancies, vacancies that actually offer investments, multi-level marketing schemes, or loans, and asking for bank details, OTP codes, PINs, or passwords.
- False identity. Using another person's name, photo, documents, or identity; posing as a company, government body, industrial estate, or Projob.id; creating more than one ProjobID for one person, or creating a new account to evade a sanction.
- Human trafficking and exploitation. Recruiting for human trafficking, forced labour, or overseas placement without an official licence; employing or recruiting children under 18 for work prohibited by law.
- Discrimination, harassment, and threats. Attacking, demeaning, or treating people differently based on ethnicity, religion, race, group, gender, disability, or health condition beyond lawful job requirements; sexual harassment; hate speech; threats; bullying.
- Prohibited content. Uploading or sharing pornography, violence, narcotics, gambling, weapons, or other unlawful content; files containing viruses or malicious programs; content that infringes copyright, trademarks, or other intellectual property.
- Misuse of personal data. Downloading, copying, storing, selling, or distributing other users' photos, CVs, phone numbers, or other data beyond legitimate recruitment purposes; contacting applicants for anything other than the vacancy they applied to; automated data collection (scraping).
- Misleading information. Stating a false salary, location, job type, employment status, or company name; posting advertisements or promotions disguised as vacancies.
- System manipulation. Sending applications, messages, or vacancies in bulk (spam); using bots; gaming quotas, prices, vouchers, or payments; attempting to breach, overload, or disrupt Projob.id systems.
- False reports. Deliberately reporting other users without grounds, or repeatedly, in order to harm them.
2Reporting a Violation
- Every profile and vacancy has a Report button. Users who see a violation can report it by choosing the type of violation and adding a description or evidence.
- The reporter's identity is kept confidential and is not disclosed to the reported party.
- If someone claiming to be a recruiter asks for money, do not pay and report it to us immediately using the Report button or through the Projob Support Form. Signs of fraud and how to verify a vacancy are explained on our Security & Scam Awareness page.
3Review
- Every report is reviewed by Projob.id staff with the help of automated systems. For vacancy reports, the system may temporarily take down a vacancy reported by more than one reporter or showing strong signs of fraud; the company is notified and given a chance to fix it. Account sanction decisions (SPs, suspension, and termination) are always made by a person, never automatically by the system.
- During a review, Projob.id may temporarily hide the reported content and may ask the reported party for clarification or evidence.
- Projob.id may also review violations it finds itself without waiting for a report.
4Graduated Sanctions
Proven violations result in Warning Letters (SP) in stages:
- SP1 — first warning. The violating content is taken down. SP1 remains in force for 3 (three) months from issuance.
- SP2 — issued for a new violation while SP1 is still in force. SP2 remains in force for 3 (three) months from issuance.
- SP3 — Termination. Issued for a new violation while SP2 is still in force. The ProjobID and all linked accounts are permanently terminated.
- If no new violation occurs while an SP is in force, the SP expires and the user's record returns to clean. The SP history remains on file.
- Every SP is sent to the account's Inbox (Notifications) and to the registered email, stating the type of violation, a summary of the evidence, the issue date, and the expiry date.
5Serious Violations
- Serious violations are: fraud or charging applicants, human trafficking or forced labour, child exploitation, identity fraud intended to deceive, and threats of violence.
- For a serious violation, the ProjobID is suspended immediately during the review, without first going through SP1 and SP2. If proven, the ProjobID is terminated as with SP3.
- Projob.id may pass evidence of serious violations to law enforcement in accordance with applicable laws and regulations.
6Effect of Suspension and Termination
- A suspended or terminated user can still sign in to their account area, but only the Notifications/Inbox menu remains active. All other features — applying, posting vacancies, uploading files, editing the profile, and messaging other users — are disabled.
- The user's profile, vacancies, articles, and other content are hidden from the public.
- Data is not deleted immediately. It is retained in accordance with the Privacy Policy, including for review, appeals, and legal obligations.
- A sanction does not cancel payment obligations already incurred. Refunds for paid services follow the Payment, Cancellation & Refund Policy.
- Creating a new ProjobID to evade a suspension or termination is prohibited; the new account will also be terminated.
7Appeals
- A user who receives an SP, suspension, or termination may appeal by replying directly to the sanction notice in their Inbox within 14 (fourteen) days of receiving it.
- Include the reasons for the appeal and supporting evidence. Appeals are reviewed by a different staff member from the one who imposed the sanction.
- The appeal decision — rejected, sanction reduced, or sanction withdrawn — is sent to the same Inbox within 14 (fourteen) working days of receiving the appeal.
8Profile Photos and User Data
- Job seekers' profile photos are shown to employers and the public only as a small thumbnail and cannot be enlarged.
- Downloading, copying, or distributing other users' photos or data beyond legitimate recruitment purposes is prohibited.
9Changes to These Guidelines
Projob.id may update these Guidelines. Each version is numbered and dated. Material changes will be notified and users will be asked to accept the new version.
10Contact
Questions and reports about these Guidelines can be sent to:
Projob.id — PT Profesional Job Indonesia
Reports, general support, legal and personal data protection matters: Projob Support Form (support.projob.id/contact). For personal data matters, choose the Account & Security category.
Address: Springlake View, Tower Elodea 11/037, Summarecon Bekasi, Bekasi 17142, Indonesia
These Guidelines are made in Indonesian and English. If there is any difference in interpretation, the Indonesian version prevails.